REFUND POLICY

This refund policy is for oracle beauty customers who have problems with the order, product, and package. Oracle beauty will process the refund in 24-48 hours.

 Oracle beauty makes an effort to provide the best service for all customers to better solve the return and refund issue, please view the following content.

What you need to provide:

A. Photos/videos of unboxing the damaged item. Please send us the materials to prove the damage.

B. Screenshots of the dispute, which include name, date, and content. For example, a customer complaint/dispute raises through e-mail.

How to request a refund:

A. Contact  Oracle beauty customer service at oraclebeauty@mail.com  

B. Send photos/videos of the damaged product and screenshots of email for which you did not get any response from oracle beauty

Please note that:

The money will be refunded by direct bank transfer to the customer-provided bank account.

Cases that Oracle beauty makes refunds:

1. Damaged Products

If the arrived product is damaged, oracle beauty offers a full refund or replacement.

2. Incorrect or Missing Products

Oracle beauty has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

  • Incorrect product
  • Product with the wrong color, size, etc
  • Product with a missing component

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    Please note that:

    You don’t need to return the incorrect product. We will refund or resend the right one to you.

    If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.

    3. Products Out of Stock
    Oracle beauty offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
    4. Products Unable to Ship
    Oracle beauty offers a full refund if the product can not be shipped.  We will notify you in time and make the refund.
    5. Delayed Orders

    Oracle beauty offers a full refund if the order delays. It will be counted from the date that the package leaves Oracle beauty warehouse.

  • In normal circumstances, more than 35 days.
  • In the busy season, more than 45 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

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    Please note that:

    a. For orders shipped to the USA and UK, Oracle beauty will refund if the total shipping time is more than 40 days.

    c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Oracle beauty will not refund you.

    6. Cancel Orders
    Oracle beauty offers a full refund if the order cancels before the product is shipped. 

     7. Missing Packages

    Oracle beauty offers a full refund if the package is missing during the delivery.
    8. Other Conditions
    Oracle beauty offers a warranty for all products. The warranty period is 25 days from the day of receipt of the product. After 25 days, we don’t support refunds.

     

    Cases that Oracle beauty does not make refunds:

    1. Order Delivered
    Oracle beauty will not offer a refund or resend if the tracking info shows ‘order delivered.’
    2. Package Unclaimed
    If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
    3. Tracking Information Alert

    Oracle beauty will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

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    Explanation

    1. Expiration Date of Raising Dispute

    You can raise a dispute within 25 days from the date you receive the product.

    Please note that:

    A dispute will be closed automatically if you have not answered for 3 consecutive days.

    2. complaints Denied

    The following complaints will not be considered:

  • Closed Order.

    • Oracle beauty will deny your complain if the order status is closed.

  • No Tracking Info

    • Oracle beauty will deny your complain  if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.

  • Force Majeure

    • Oracle beauty will not consider your request for any product damage or shipping delay caused by the epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, or customs inspection.

  • Others

    • Oracle beauty will deny the request caused by the following reasons:

    a. shopper does not like the product.

    b. Item doesn’t match the listing description, such as inaccurate measurement.

    c. Product smells unusual.

    3. Return is not acceptable:

    Oracle beauty does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes a month to deliver the package, which will affect the processing time.

    Oracle beauty always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at oraclebeauty@mail.com

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